Frequently Questions

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FAQs

Shipping Info

When will my order ship?

When you order from our web-store, we ensure that the order gets processed at the earliest.
All orders ship by the next business day. Weekend orders will be shipped the following Monday.
We try to deliver our products within 3-4 working days to all major metro cities. However, the duration of the delivery can take up to 8-10 working days depending on your location

*Gravatas is not responsible for service transit time.
*Delivery time to the end user is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

How much do you charge for delivery?

Flat Shipping: Shipping is done through our preferred courier tie-ups, this option is available free for orders above Rs. 1000. For orders below Rs.999 we charge a nominal sum INR 80 per order.

Special Service: Same day chargeable delivery @ 200/- for Delhi/NCR customers only.

How can I track my order?

An email is sent to you after the order is shipped. It contains the tracking number and details of the service provider. Your order status is updated to you via emails at every step.
If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care Team immediately. Drop us an email at [email protected]

Return Policy

First and foremost, we want you to be fully satisfied with the shopping experience you have here at Gravatas.
So if you are not 100% satisfied with our items, you may return them for a full store Credit or exchange them for new items.*
*Items must be:

  • Unworn and in new condition
  • Shipped with the original packing slip
  • Postmarked within 15 days of the purchase date.

 

With our easy returns policy, returning a product is very convenient. If you have received a product which is “Damaged, Defective, or Not as described” and you wish to return the product, you have 10 days (72 hours for damaged and defective) to raise a return request by just following the below-mentioned procedures:

Raise a return request by sending us the return request mail on our customer support email id “[email protected]“.

Once we have received your request, one of our Customer Service Executive will get in touch with you to further understand the issue and will process the request for either replacement/store credit (as per the situation).

Ideally in replacement, kindly arrange to send the product back to us on the below-mentioned address:

4th Floor (Backside),

4, Dayanand Vihar

New Delhi

110092

India

We provide replacement of the product once we have received the product which was either “Damaged, Defective, or Not as described” and we have inspected the same (for damaged and defective items).

Replacement is subject to availability of the product. If the product is out of stock you will receive a Store credit on registered email address only.

When are returns not possible?

At Gravatas, we endeavour to give you the best customer service experience. However, there are certain scenarios where it will be difficult to support returns.
The scenarios are as below:
• If the return request is made after the specified time frame (10 days from the date of delivery), (72 hours for damaged and defective).
• Anything missing from the package like the price tag, accessories, labels, original packing, etc.
• A product is damaged due to misuse, physical damage done by human error, etc.
On any Customized order.

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